Irene Wagaki
Design Researcher

Irene is a researcher and creative designer who specializes in digital finance solutions for marginalized communities. Irene approaches combine the best of human centered design research and experience design. As a consultant, Irene guides diverse organizations to create tailored impact experiences that meet the needs of their target users. She is an expert at analyzing contexts and identifying solutions that serve the needs of end users working in the agricultural sector.
Irene holds over nine years of consulting practice. Her work has supported the development of several digital finance products across Africa, serving the needs of various providers and regulators. For example, Irene has designed solutions for mobile money operators, banks, as well as insurance and microfinance institutions at the intersection of finance, technology, and agribusiness sectors.
Irene’s work has touched farmers, agrodealers, sales agents, and clients across Ethiopia, Kenya, Malawi, Nigeria, and Zambia. She has also conducted financial services research to support agricultural workers in Kenya, Nigeria, Senegal, Tanzania, Uganda, and Zambia.