Increasing access to legal aid services for low-income San Franciscans

T Lab at the Tipping Point Foundation


Legal services are the most under-funded social service in the United States (other underfunded social services include housing and food assistance).  At the same time, while resolving legal issues can be a key lever in lifting low-income Americans out of poverty, demand for legal services is enormous.

Project Legal Link (PLL) is a Bay Area initiative dedicated to connecting those in need of legal services with the appropriate resources by coordinating with a number of social service organizations. GRID Impact is conducting a series of research and design activities to support PLL’s growth.




Behavioral Research
Service Design
Impact Evaluation


T Lab at The Tipping Point Foundation
Project Legal Link


GRID Impact conducted a series of interviews with legal aid lawyers, social service providers, and low-income clients in the Bay Area during its research phase.  The project will continue through the summer of 2017 with design activities, prototype testing and an implementation pilot.


This project is ongoing.  Please contact us for more details!                                      


  • Alexandra Fiorillo

    Founder, Facilitator, and Behavioral Designer

  • Adam Little

    Design Director